KFC New Zealand
A division of Restaurant Brands New Zealand Ltd.
This Policy covers all personal information that we hold and includes information we have collected through our outlets, over the phone through our customer service centres and over the internet through our web sites. This Policy also covers personal information that we have sourced from third parties.
KFC will only collect personal information that is necessary for one or more of its functions or activities.
KFC will only collect personal information by lawful and fair means and will let you know where and how to contact us.
If it is reasonable and practicable to do so, KFC will collect personal information only from you. Where KFC collects personal information about you from someone else, KFC will take reasonable steps to advise you as soon as practicable.
KFC will not collect sensitive information about you unless you have consented to such collection or the collection is required by law.
Where you choose not to provide requested information, KFC will advise you of what impact such non-disclosure may have.
Collection using this web site
When you use this web site KFC collects personal information, which you provide, to us and information about how you use our web site, for example by registering, making a purchase or posting original content to our site. This information includes your name, home or work address, phone number, e-mail contact and information about the products and services, which interest you. If you contact us, we may also keep a record of that contact.
KFC may use your personal information to:
(a) process your orders for our products or services that you place with our Call Centres, web sites, directly with one of our outlets or any other representative of KFC;
(b) market (by KFC or any of its franchisees) our products and services which may be of interest to you, unless you inform us not to do so;
(c) administer and deal with any issues you raise with us regarding any of our products or services;
(d) analyse products and customer services and develop new products; and
(e) facilitate KFC’s internal business operations, including fulfilment of any legal requirements.
We also use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and to gather broad demographic information about you.
KFC may disclose your personal information:
(a) to our agents, contractors or third party service providers that supply products or services to KFC for the purpose of KFC’s business. For example, your name, address and telephone number may be disclosed to a third party supplier of products or services that relate directly to a complaint that you have made about any of our products or services;
(b) to our franchisees, where the information relates to the KFC franchise operated by the franchisee;
(c) where the law requires KFC to do so; or
(d) if you consent.
Personal Information may be disclosed under other circumstances where permitted by the Privacy Act.
In the course of our business activities, KFC may need to disclose some of your personal information to relevant business partners.
We provide you with choice as to whether we send you information about special products and services in the future, and whether information is sent by our franchisees, agents or third party service providers. You may also change this choice in the future by contacting us with this request, although it may also be necessary to contact any other organisations which have obtained your information to indicate your choice at this stage.
KFC will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
KFC will take reasonable steps to:
(a) protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure; and
(b) destroy or permanently de-identify personal information if it is no longer needed for any purpose.
Access and correction
You are entitled, at any time, to request access to your personal information held by KFC and to ask us to change any details that may be incorrect or out of date. No fee will be charged but KFC may charge you the reasonable costs of providing you with copies of the information that you have requested.
This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy. The updated Policy will be posted on this web site. Your continued use of this web site indicates your acceptance of the Policy in place at this time.
The Digital Team
PO Box 22-749
Tel: 64 9 5258700
Fax: 64 9 525 8711